Heron Island Policies

Terms & Conditions

Check-in time 3 pm Check-out time 10 am Rates subject to change Parking is available on main land. Heron Island does not accept responsibility for any commercial or charter (seaplane and helicopter) flight delays, cancellation, or schedule changes. Guests are not permitted to bring their own food and beverages onto Heron Island, and liquor licensing laws prohibit the consumption of BYO alcohol. All touring and transfer pricing is subject to change with 30 days’ notice. All times are indicative only and subject to change without notice.

Upon settling an account upon departure by credit card, a 1.5% surcharge applies for Visa.

Family Policy - Children 2-12 Years are $30.00 per day when using existing bedding, inclusive of Breakfast and Snorkel Equipment hire. Pet Policy - Not Permitted. Rollaway - $75.00 - Per day charge applies.

Additional Cancellation Policy - Seaplane and Helicopter transfers to and from Heron Island are provided by third-party operators. Please note seaplane reservations cancelled 48-24 hours prior to the date of arrival or departure will incur a 25% cancellation fee per passenger, and cancellations within 24hrs, a 50% cancellation fee per passenger applies. Helicopter reservations cancelled within 48 hours prior to the date of arrival or departure will incur a $50.00 cancellation fee per person.

EMC - An environmental management charge (EMC) of $7.00 per person per day (for guests 5 years and older) to a maximum of $21.00 per person per stay will be charged direct to guests. Price is subject to change. Payable on Check out - The environmental management charge (EMC) is a charge associated with most commercial activities, including tourism operations, non-tourist charter operations and facilities, operated under a permit issued by the Great Barrier Reef Marine Park Authority. The funds received from the EMC are vitally important to the day-to-day management of the Marine Park and in improving its long-term resilience. The AU Government have waivered the EMC up to 30 June 2022.

Cancellation Policy:
If your reservation is cancelled or changed more than 14 days prior to arrival, no cancellation fees apply. Cancellations received between 14 and 8 days of arrival will incur a cancellation fee equivalent to 20% of the accommodation booking. Cancellations within 7 days of arrival will incur a cancellation fee of 100% of the total accommodation booking. Please see the section on Seaplane and Helicopter transfers for applicable cancellation fees. Cancellation fees for paid activities may apply, please check with staff when making your booking.

Change Policy:
Changing the dates of your reservation outside of 14 days prior to arrival will incur no change fees. Changes requested between 14 and 8 days prior to arrival will incur a change fee equivalent to 10% of the accommodation booking. Changes within 7 days prior to arrival are not permitted. The new reservation will be booked at the rate type available at the time of change, which may be a different price from the original reservation. 

COVID-19 Clause:
If a guest is unable to travel due to COVID-19 a free of charge date change will be provided, for travel in the same season within 12 months from the date change notification ot the option to cancel for a full refund, provided at least 3 days' notice* is given prior to the scheduled guest arrival. Guests who do not contact us within this timefram to re-schedule their bookings will be deemed a No Show and standard cancellation fees will apply.

A guest is deemed unable to travel due to COVID-19 as a result of: a positive COVID-19 test result, being classified as a close contact with a positive case, awaiting test results, border closures and Government travel advice or due to COVID-19 Alert Level changes (Nationally, State or Regionally) leading to lock-down measures being put in place. If requested, guests must be able to provide documentation to verify they are unable to travel. 

Guests who booked via online travel agents or other third-party travel professionals are advised to contact their booking provider for information regarding their change and cancellation policies.

For group bookings, please refer to the terms and conditions included in your contract. For more information, please contact the group organiser or Heron Island Resort. 

*Guests affected by a snap lockdown within 3 days prior to arrival will also be provided an FOC date change or refund for their booking.

 

Deposit Policy:

All reservations require a credit card guarantee, due at the time of booking. Please note there is a credit card fee of 1.5% for payment by American Express and Diners. To avoid this fee, you may make payment via Direct Deposit. Please contact our reservations team for further details. Non-receipt of a valid credit card guarantee may lead to the cancellation of this reservation.

Helicopter transfers will be charged at check-in at the Helicopter Transfer Desk at Gladstone Airport.