Terms & Conditions
Terms & Conditions:
Check-in time 3 pm Check-out time 10 am Rates subject to change Parking is available on main land. Heron Island does not accept responsibility for any commercial or charter (seaplane and helicopter) flight delays, cancellation, or schedule changes. Guests are not permitted to bring their own food and beverages onto Heron Island, and liquor licensing laws prohibit the consumption of BYO alcohol. All touring and transfer pricing is subject to change with 30 days’ notice. All times are indicative only and subject to change without notice.
Upon settling an account upon departure by credit card, a 1.5% surcharge applies for Visa.
Family Policy - Children 2-12 Years are $30.00 per day when using existing bedding, inclusive of Breakfast, Dinner and Snorkel Equipment hire. Pet Policy - Not Permitted. Rollaway - $75.00 - Per day charge applies.
Additional Cancellation Policy - Seaplane and Helicopter transfers to and from Heron Island are provided by third-party operators. Please note seaplane reservations cancelled 48-24 hours prior to the date of arrival or departure will incur a 25% cancellation fee per passenger, and cancellations within 24hrs, a 50% cancellation fee per passenger applies. Helicopter reservations cancelled within 48 hours prior to the date of arrival or departure will incur a $50.00 cancellation fee per person.
EMC - An environmental management charge (EMC) of $6.50 ($7.00 from 1 April 2020) per person per day (for guests 5 years and older) to a maximum of $19.50 ($21.00 from 1 April 2020) per person per stay will be charged direct to guests. Price is subject to change. Payable on Check out - The environmental management charge (EMC) is a charge associated with most commercial activities, including tourism operations, non-tourist charter operations and facilities, operated under a permit issued by the Great Barrier Reef Marine Park Authority. The funds received from the EMC are vitally important to the day-to-day management of the Marine Park and in improving its long-term resilience.
If your reservation is cancelled or changed more than 14 days prior to arrival, no cancellation fees apply. Cancellations received between 14 and 8 days of arrival will incur a cancellation fee equivalent to 20% of the accommodation booking. Cancellations within 7 days of arrival will incur a cancellation fee of 100% of the total accommodation booking. Please see the section on Seaplane and Helicopter transfers for applicable cancellation fees.
The health and safety of our guests and employees is our top priority amid the COVID-19 situation. To assist our guests with imminent bookings we are implementing the following temporary reservations policies: Reservations with check-in dates from now until June 13th, will be able to change their booking or cancel, free of charge up until 24 hours prior to the arrival date. If you live more then 250km from Heron Island, beyond the maximum travel distance set by the Australian Government restrictions, please contact our Reservations Team to organise your booking date change or cancellation.
Guests who booked via online travel agents or other third-party travel professionals are advised to contact their booking provider for information regarding their cancellation policies.
Important Information: For group bookings, please refer to your cancellation terms quoted at the time of reservation. For more information, please contact the group organizer or Heron Island Resort. For group organizer questions on terms and conditions of group contracts, please contact you Heron Island Event Coordinator.
All reservations require a credit card guarantee, due at the time of booking. Please note there is a credit card fee of 1.5% for payment by American Express and Diners. To avoid this fee, you may make payment via Direct Deposit. Please contact our reservations team for further details. Non-receipt of a valid credit card guarantee may lead to the cancellation of this reservation.